As a small business person, and in representing small businesses, I understand the risks and frustrations posed by contemptibly obnoxious people. A story out of Boston shows how an exquisitely trained lawyer can use his powers for bad:
Last week, Edelman ordered what he thought was $53.35 worth of Chinese food from Sichuan Garden’s Brookline Village location.
Edelman soon came to the horrifying realization that he had been overcharged. By a total of $4.
This Harvard associate professor contested an $4 discrepancy in his bill and the online menu prices to the point of contacting state authorities and asking to speak the the restaurant's attorney.
The email correspondence shows a very courteous and apologetic business owner trying to calm an empowered and silly "victim." Publishing the correspondence has now led to a lot of public shaming. Still, these situations can cause intense stress on a small business owner.